The Town of Ranlo (“we,” “us,” or “the Town”) operates this website to provide public information and online services to residents and visitors. This Privacy Policy explains what information we collect and how we use it.
Who we are
Our website address is https://townofranlo.org/. Town Hall: 1624 Spencer Mountain Road, Ranlo, NC 28054. Phone: 704.824.3461. Email: info@townofranlo.org.
What data we collect and why
Contact and service forms
When you submit a form on this site (for example Contact Us, public comment, or committee interest), we collect the information you provide so we can respond and route your request to the appropriate department. Form submissions are stored in our website systems and may be emailed to Town staff.
Text alerts (TextMyGov)
If you opt in to text notifications, your mobile number and related opt-in data are processed by TextMyGov under their terms. See TextMyGov Terms & Conditions. Text STOP to 91896 to unsubscribe.
Cookies and login
If you visit a login page, a temporary cookie may be set to check whether your browser accepts cookies. Staff login cookies store login state and display preferences. These cookies are not used for advertising.
Embedded content
Pages may embed content from other services (for example maps, video, or document viewers). Embedded content behaves as if you visited the third-party site and may collect data according to that provider’s policies.
Who we share data with
We share personal information only as needed to operate Town services, comply with law, or with service providers who process data on our behalf (website hosting, email delivery, form tools, and TextMyGov). We do not sell personal information.
How long we keep data
Form submissions and related records are retained as needed for Town operations and applicable records-retention requirements. You may request information about data we hold about you by contacting Town Hall.
Your rights
You may request access to or correction of personal information the Town holds about you, subject to North Carolina public-records law and other legal requirements. Contact info@townofranlo.org or call 704.824.3461.
Updates
We may update this Privacy Policy as our services change. The revised policy will be posted on this page.